![]() We realized that we had zeroed in on the critical issues our customers were facing. We wanted to find out why our learners were giving us those scores, and that’s when we had an epiphany. There was no way we were going to stop there, sitting back on our laurels. We were so excited to see our scores reach 70, which is a tremendous accomplishment for our industry. We immediately began integrating a robust Net Promoter Score (NPS) system to acquire feedback from our learners to measure, assess and analyze insights. We heavily invested in business intelligence and analytics. The focus of this company has always been on listening to our customers. Inspiration Behind The Inception Of The Company Beyond feedback, we work with companies to script conversations addressing confrontation, delegation, accountability, coaching, and how to conduct an efficient and effective team meeting. We carefully walk them through, step-by-step on the flow of the conversation, offering them proven techniques on how to conduct such conversations in effective ways that also enriches the relationship. As an example, when it comes to corporate leaders talking about giving “feedback,” we work with them individually to script a feedback conversation. We quickly learned that we had to do more than “teaching communications.” We had to go beyond teaching theory, and instruct on the “how.” That’s what Fierce Conversations is all about. The intersection of hard and soft skills is Conversations. Our company, has been training fortune 100 companies to emerging start-ups on how to have the conversations that preserve culture and drive results. In an exclusive conversation with Edward Beltran, the CEO of Fierce Conversations, we asked him interesting questions to know more about the industry and their work.įierce Conversations is based on the best-selling book written by Susan Scott. Fierce Conversations is a global leadership development and training company that builds conversational skills amongst clients and employees and navigate them through business challenges. ![]() While this sounds archaic, it can be a daunting task when the stakes are high. Whether its employees or clients, in a business environment, it’s important to know the right way to talk to get deals done. Humans are social animals, and conversations are a key to building relationships, professionally as well.
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